Cascade Professional Computing
Corporate style
computer service
Local Style
customer service
541-504-5401
Is CPC any different from the other computer
support companies in Central Oregon?
YES!
-No fly-bye repairs
- No
condescending attitudes from techs
-Follow up on repair calls
-Solid system documentation
-Proactive repairs
-Issue tracking to avoid
half done work
- More read below...
You see Cascade Professional Computing (CPC) grows out of years of work on
small and large business networks in Central Oregon.
We've been in the trenches, so to speak, for 10 years now. 10 years of
seeing what works and what doesn't work, in small doctors offices, large
doctors offices, constructions companies, home offices and more. And from
that time one thing stands out.
The status quo of fly-bye repairs is no longer sufficient for todays
business.
There are many brilliant computer "Geeks" running around, however
smart they are they cannot keep track of every detail of a network system and
every request made of them on their own. CPC makes use of some very
powerful tools to avoid issues like
- half fixed user problems
- dropped projects half way through
- Clients spending more money fixing a computer then a new
one cost
- Re work because of lost network documentation
These are some of the same systems that are used by large corporations such as
Nike, HP, Health South, and many others.
If this is a better way then why aren't all the techs using such tools?
That answer is actually quite simple. These tools are better, however
they most benefit the clients. Each of these corporate style
systems were designed to help reduce bottom line cost. Systems that help
huge help desk at fortune 500 companies solve problems faster and with less man
hours. Systems that reduce return repair visits to reduce cost.
Systems that predict issues to reduce down time for users. So
the average tech does not have much incentive to develop such tools as it will
reduce their pay per client.
So, why does CPC want to develop these tools if it means less income per
client?
Simply put, we want more clients, volume. These tools help us run a
"tight ship" on our cost side as well. The more efficient we
are, the more clients we can service. And with these service tools our
cost per service stays low.
To learn more about how CPC started and what inspired these convictions read
the About page.